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[Jason Kottke] : How to Apologize - https://kottke.org/23/09/how-to-apologize - Here are the six components of an apology from Beth Polin: # An expression of [Regret] — this, usually, is the actual "I'm [Sorry]." # An explanation (but, importantly, not a justification). # An acknowledgment of responsibility. # A declaration of repentance. # An offer of repair. # A request for forgiveness. [Culture]
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