Marketing secret of Blank Street Coffee : We can’t train you to be nice

David Morris : Last week I chatted with 2 of our newer employees to ask how they're liking the Job. They both said, "Everyone is so nice." - Comp plans, incentives, and retention programs are important. Just don't forget what people want most - To work where they're treated kindly. ... comments from the thread

  1. I don't remember where I read it, but a study I saw years ago said that "feeling appreciated" was the #1 predictor of job satisfaction. Salary was somewhere like 3rd or 4th on the list. Always stuck with me.
  2. Yep. Easy to overlook, but reminds me of a CEO I worked for who said his # 1 job every day is to Smile at People. Simple practice that creates a Culture where people feel valued.