Customer Obsession

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What a Top Microsoft Exec Learned From Amazon CEO Andy Jassy, per an Internal Email - https://www.businessinsider.com/microsoft-exec-jay-parikh-learned-from-amazon-ceo-andy-jassy-2025-6

• Microsoft executive Jay Parikh, who leads the new CoreAI unit, is implementing strategies from Amazon CEO Andy Jassy’s April shareholder letter to streamline processes and prioritize customer focus. In one of his weekly memos to staff, Parikh highlighted Jassy’s emphasis on “customer obsession,” noting the word “customer” appeared 63 times in the letter, and urged his team to ask, “What can we do differently or better to deepen our understanding and deliver better outcomes for our customers?”