Sesame Street Podcast Sigh with Sarah Jessica Parker contains “sighing is when you are a little sad about something”
Practising sighing 
Posts Tagged ‘nextbestaction’
sigh
Thursday, July 3rd, 2008How can my customer be up to date on items that am working on?
Tuesday, June 24th, 2008JP in Beneficiary-led action quotes a post of mine [ a wonderful wedding anniversary present Has any company linked employee email to a ticketing system? ] and ends with
Who benefits? Who stands to gain? These are questions we have to ask ourselves as designers. But actually we know the answer. It should always be “the customer”. So now we have to keep asking ourselves “How does the customer benefit from what I am doing?”.
As we get better at answering that question, we will build systems that are genuinely designed from the customer perspective.
Am working on a system to benefit _any_ customer.. which can help answer the question
What happened to the item sent by me?
or
how to keep my activities transparent to my customers
Problem Life Cycle Management
Sunday, May 11th, 2008trigger for the post: No ownership, no accountability – wikis, collaboration software, social media, Enterprise 2.0 and how not to get things done.
1. Business is a value chain, a social value chain with a clear purpose.
2. I am a part of a value chain and will have to do my part. For that I need ownership to what I’m supposed to do. Either I do it or somebody else does it.
3. We all need accountability, if somebody else is dependent on what I’m supposed to do I better get down to it. And vice versa.
&
Collaboration takes place when you do what you are good at, and when you let other people do what they are good at.
mmm.. It looks like we still have no software in the enterprise to make the people accountable
What features do we need?
1. When I have a problem to solve, I will create an item which will consist of a short-text, details, (attachment!?), tags, people-who-i-think-can-help-me
2. Now some one in the list of people-who-i-think-can-help-me could either help me, give a clue, and/or add more people-who-they-think-can-help-me
3. repeat step 2 until problem is solved !
Other features:
4. Whenever I have a new problem, I should rank the new problem relative to the list of existing issues so that the people-who-i-think-can-help-me know my priorities
5. Users should be able to change their relationship to items from “i can and am trying to help” to “i cannot help but interested in the outcome” – Now the software should let people get updates depending on this relationship like “update on every change: new clue/memo/hint or new people” or “update weekly” or “update at the end of closure” etc
6. let answers be rated i.e., thank users for the clues/hints..
7. ..thinking..
Is there any software that has the above features ?
(NextBestAction is something am working on with the above requirements in mind)
note: PLM is usually Product Life Cycle Management
can also be Problem Life Cycle Management
Mensch
Tuesday, February 19th, 2008Am asking everyone I meet if they have come across Mensch. All have not. Thus, they have to read “chapter 11″ of Guy Kawasaki’s The Art of the Start – Most of the content is at How to be a Mensch. The quotation at the top of the chapter is missing
What tools have you been supplied with to be a business innovator?
Sunday, February 3rd, 2008Gary Hamel in Making Innovation Everyone’s Job asks “1. How have you been equipped to be a business innovator? What training have you received? What tools have you been supplied with?” and ends with “Don’t be surprised if these questions provoke little more than furrowed brows and quizzical looks. Truth is, there are not more than a handful of companies on the planet that have, like Whirlpool, built an all-encompassing, corporatewide innovation system.”
Consider NextBestAction.com for your company