Posts Tagged ‘management’

Has any company linked employee email to a ticketing system?

Sunday, June 1st, 2008

[Ignore This] Assumption: Company Email address should be used _only_ for business use. [Why Ignore? Read Freewheeling about work-life balance]

What If
1) All my in and out emails can be seen by my manager, my manager’s manager until the Chairman ?

2) Every email that I send and receive goes through a ticketing system i.e., if it is a new email - subject will be prefixed with a ticket number and/or the details added to a company-wide ticketing system.

At any time.. I should be able to
1) close the tickets
2) mark the ticket as public which should send email to all involved to agree to this status !
3) rank open tickets and even closed -> to let my colleagues know of my top pains and tips

Triggers:
1) Andrew McAfee: What I Said About the Revolution
2) Help Reinvent Management for the 21st Century

Jolt Awards Categories 3. Collaboration Tools: Includes groupware that facilitates communication and sharing of information (internally and externally) to increase organizational efficiency, individual accountability, and managerial effectiveness. This category does not include tools that actually produce code and system artifacts.

What qualities do you need in a project manager

Sunday, April 13th, 2008

O’Reilly FYI : Scott Berkun is back and Making Things Happen in project management : ..I’m curious to know what people see as good qualities in a project manager, or the qualities that make a project manager terrible to work with. Please post your comments here, and I’ll select a winner (in a totally arbitrary fashion) to receive a free copy of Making Things Happen. Just post your thoughts by the end of next Tuesday (April 15). Thanks!.. ( via scott berkun: free copy of making things happen)

Very Related : Social Project Management : ..project management is about people making commitments to other people to work with still other people to get something done or built for perhaps some other people..

Spot on !