Kishore Balakrishnan’s Blog

Sesame Street Podcast Sigh with Sarah Jessica Parker contains “sighing is when you are a little sad about something”

Practising sighing

how is select * from friendfeed feedback sorted by likes + comments descending? Sean McBride: “Now we’re getting somewhere with smart noise reduction” - I like to call it “smart signal amplification”

If FriendFeed is Twitter on Steroids, what would be FriendFeed on Steroids?

1. tags for “share something” - tags for the “comments” would be nice
2. ability to “share something” to arbitrary list of nicknames and emails without need to create a room!
3. change tags with version management
4. ordinal priority at tag intersection level and collaborative ordinal priority - first step : sort by likes+comment descending
5. ?

The High Commission of India in Singapore Consular Services

Applications for any consular service (passport, attestation, certification etc.) are accepted between 9:15 am and 11:30 am (Monday-Friday)

Consider starting work at 8:00 !

The Immigration and Checkpoints Authority of Singapore starts at 8:00

Also accept NETS. It is common in Singapore!

JP in Beneficiary-led action quotes a post of mine [ a wonderful wedding anniversary present Has any company linked employee email to a ticketing system? ] and ends with

Who benefits? Who stands to gain? These are questions we have to ask ourselves as designers. But actually we know the answer. It should always be “the customer”. So now we have to keep asking ourselves “How does the customer benefit from what I am doing?”.
As we get better at answering that question, we will build systems that are genuinely designed from the customer perspective.

Am working on a system to benefit _any_ customer.. which can help answer the question

What happened to the item sent by me?

or

how to keep my activities transparent to my customers

twitter makes it easy to listen to each other too.. but for the downtimes..

Simple sharing directly from FriendFeed

apart from the text, link, allow me to share
1) tags (del.icio.us) ,
2) nicknames (selective sharing)

Eric Schmidt Reveals Google’s Secret : “They can learn to listen. Listening to each other is core to our culture, and we don’t listen to each other just because we’re all so smart. We listen because everyone has good ideas, and because it’s a great way to show respect. And any company, at any point in its history, can start listening more.”

Kevin Fox of Gmail & FriendFeed on User Experience Design

Could you [Kevin Fox] give a four word comment on… Paul Buchheit?
“Email isn’t solved yet”

[Ignore This] Assumption: Company Email address should be used _only_ for business use. [Why Ignore? Read Freewheeling about work-life balance]

What If
1) All my in and out emails can be seen by my manager, my manager’s manager until the Chairman ?

2) Every email that I send and receive goes through a ticketing system i.e., if it is a new email - subject will be prefixed with a ticket number and/or the details added to a company-wide ticketing system.

At any time.. I should be able to
1) close the tickets
2) mark the ticket as public which should send email to all involved to agree to this status !
3) rank open tickets and even closed -> to let my colleagues know of my top pains and tips

Triggers:
1) Andrew McAfee: What I Said About the Revolution
2) Help Reinvent Management for the 21st Century

Jolt Awards Categories 3. Collaboration Tools: Includes groupware that facilitates communication and sharing of information (internally and externally) to increase organizational efficiency, individual accountability, and managerial effectiveness. This category does not include tools that actually produce code and system artifacts.

Triggers:
1. We need a social software inbox
2. Social Software Inbox

We have conversations everywhere.. But there _seems_ to be no way to make our network (leads, colleagues) know our important/urgent “open” conversations

When this is possible.. people will start flocking to the software that makes it most easy for users to bubble up their conversations..

I start a conversation because I have a question or an idea..

Why not 1box?

Can you guess why it is 1box ?

trigger for the post: No ownership, no accountability - wikis, collaboration software, social media, Enterprise 2.0 and how not to get things done.

1. Business is a value chain, a social value chain with a clear purpose.
2. I am a part of a value chain and will have to do my part. For that I need ownership to what I’m supposed to do. Either I do it or somebody else does it.
3. We all need accountability, if somebody else is dependent on what I’m supposed to do I better get down to it. And vice versa.

&

Thinking about collaboration

Collaboration takes place when you do what you are good at, and when you let other people do what they are good at.

mmm.. It looks like we still have no software in the enterprise to make the people accountable

What features do we need?
1. When I have a problem to solve, I will create an item which will consist of a short-text, details, (attachment!?), tags, people-who-i-think-can-help-me
2. Now some one in the list of people-who-i-think-can-help-me could either help me, give a clue, and/or add more people-who-they-think-can-help-me
3. repeat step 2 until problem is solved !

Other features:
4. Whenever I have a new problem, I should rank the new problem relative to the list of existing issues so that the people-who-i-think-can-help-me know my priorities
5. Users should be able to change their relationship to items from “i can and am trying to help” to “i cannot help but interested in the outcome” - Now the software should let people get updates depending on this relationship like “update on every change: new clue/memo/hint or new people” or “update weekly” or “update at the end of closure” etc
6. let answers be rated i.e., thank users for the clues/hints..
7. ..thinking..

Is there any software that has the above features ?

(NextBestAction is something am working on with the above requirements in mind)

note: PLM is usually Product Life Cycle Management

can also be Problem Life Cycle Management