Kishore Balakrishnan’s Blog

What should one infer looking at ticket numbers assigned to support/feedback requests from web services ? numbers assigned to 2 tickets sent with a 1/2 hour gap..

Lots of clueless users or users with problems or passionate users ?

Have you written twice to a web service and been assigned consecutive numbers ?
Should web services use and reveal running ticket numbers or use running numbers but reveal GUIDs?

Why and Why not ?

Update on 2007 01 16 Tue : Joshua Schachter: lessons learned: autoincrement considered harmful - mm. Did Joshua read this post ?

This entry was posted on Friday, December 29th, 2006 at 6:09 pm and is filed under RAQ. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.